Refund and Returns Policy

Effective Date: December 6, 2024

At Chic Diamond Glam, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, we accept returns under the following conditions:

1. Return Eligibility

• Items must be returned within 30 days of receipt.
• Products must be in original condition, unused, and with all tags and packaging intact.
• Returns for products that have been worn, damaged, or altered will not be accepted.

2. How to Initiate a Return

To initiate a return:

• Contact our customer service team at [insert email or phone number] to request a return authorization.
• Once your return is authorized, securely package the item and include your order number inside the package.
• Ship the item to the return address provided by our customer service team.

3. Refund Process

• Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at the time of purchase.

4. Exclusions

Certain items are not eligible for return, including:

• Custom or personalized items, which are final sale and cannot be returned or refunded.
• Sale or clearance items may not be eligible for return, as specified at the time of purchase.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or damaged during shipment.
• We recommend using a trackable shipping service for returns to ensure your item reaches us securely.

If you have any questions or concerns regarding your return or refund, please don’t hesitate to contact us.

Thank you for shopping at Chic Diamond Glam!