Sales Policy

Effective Date: December 6, 2024

At Chic Diamond Glam, we are dedicated to providing you with an exceptional and seamless shopping experience. By placing an order with us, you agree to the following terms and conditions, which govern your use of our website and the purchase of products from our store.

1. Pricing

  • All prices listed on our website are in USD and are subject to change without prior notice. While we strive to provide accurate pricing information, prices may fluctuate due to factors such as promotions, sales, or adjustments in product costs.
  • We are committed to honoring the prices displayed at the time of your purchase. However, in the event of a pricing error, we reserve the right to correct the price and will notify you of the error. You will be given the option to proceed with the corrected price or cancel the order for a full refund.

2. Order Confirmation

  • After placing an order, you will receive an order confirmation email that includes all relevant details, including your order number, product descriptions, and the total amount charged. Please review this email carefully to ensure all information is accurate.
  • If you notice any discrepancies, please contact us immediately to resolve the issue. If any item is out of stock or unavailable, we will notify you as soon as possible to offer a resolution.

3. Payment

  • We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment platforms. We also provide secure checkout to protect your payment information.
  • Payment must be completed in full at the time of purchase. Orders will only be processed and shipped once payment has been successfully processed.
  • In the case of payment failure, we will notify you immediately. If payment is not completed successfully, we may cancel or delay the processing of your order.

4. Shipping and Delivery

  • We aim to process and ship orders within 2-5 business days of receiving the order. However, processing times may vary depending on the volume of orders, holidays, or other unforeseen circumstances. Please note that these processing times are estimates and are not guaranteed.
  • Shipping fees are calculated based on your location and the shipping method you select during checkout. You will be presented with available shipping options and costs before confirming your order.
  • Delivery times vary based on the shipping method selected, the destination, and third-party carrier schedules. Estimated delivery dates will be provided at checkout, but actual delivery may take longer due to external factors such as weather, customs clearance, or delays by the carrier.
  • Once your order has been shipped, we will send you an email with tracking information to help you monitor the progress of your shipment.
  • We are not responsible for any delays caused by shipping carriers or customs processing.

5. Risk of Loss

  • All items purchased from Chic Diamond Glam are made pursuant to a shipment contract. This means that the risk of loss and title of the products pass to you once the products are delivered to the carrier.
  • While we take great care in packaging and preparing your order for shipment, once your order is handed over to the shipping carrier, we are no longer responsible for the safety of the package. It is the responsibility of the shipping carrier to ensure the package is delivered to the correct address.
  • In the event that a package is lost or damaged during transit, you should contact the carrier directly for assistance. We may help facilitate communication with the carrier, but the responsibility lies with the carrier once the package is in their possession.

6. Order Modifications and Cancellations

  • If you wish to modify or cancel your order, please contact our customer service team within 24 hours of placing your order. We process orders quickly, and after this time, we cannot guarantee that your order can be altered or canceled.
  • If your order has already been shipped, you will need to follow our Return Policy to return the items.

7. Promotions and Discounts

  • From time to time, we may offer promotions or discounts on certain products or services. These promotions may be available for a limited time and will be subject to specific terms and conditions.
  • If you are using a promo code or taking advantage of a discount, it must be applied at checkout for the discount to be valid. Promo codes cannot be applied retroactively after the order has been placed.

8. International Orders

  • At this time, we offer international shipping to select countries. For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country. These fees are not included in the cost of your order and must be paid separately to the appropriate authorities upon delivery.
  • International shipping times may vary, and we cannot guarantee delivery times for international shipments.

9. Customer Responsibility

  • You are responsible for providing accurate and up-to-date information, including your shipping address and payment details. We are not responsible for delays, lost shipments, or errors that result from incorrect or incomplete information provided at checkout.
  • If an order is returned to us due to an incorrect address or failure to pick up the package, we may issue a refund for the merchandise, minus any shipping and handling fees.

10. Customer Service

  • Our customer service team is available to assist you with any questions or concerns regarding your order. If you have inquiries about the status of your order, product information, or returns, please contact us at [insert customer service contact].
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